| 1. |
Catalogues |
| a. |
Can I have a catalog sent to my house? |
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Our online catalog is easy to view. Simply log on to www.floradress.com and at vertical left column menu all of our categories are displayed. You can click on the category of your interest and go through the wide range of our products available in that category. |
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| 2. |
Sizing |
| a. |
What sizes do your dresses come in? |
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Our dresses are available in Standard as well as Custom sizes. Depending upon your requirement and fitting you can either select Standard Sizes option where dresses available have fixed and standard measurements, or you can go for Custom option where you can provide the measurements of your own body shapes and sizes and we will make a dress to perfectly fit you. |
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| 3. |
Security |
| a. |
Is my information secure using this site? |
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We guarantee that the information provided by our esteemed customers is neither shared with any third party nor used for any spamming or promotional offers (without your permission). We do not sell your information to any agents or third party agency. Floradress.com is powered by OSCommerse technology and backed up by McAfee Security Services that guarantees safe online transactions made at our site. |
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| 4. |
Orders |
| a. |
What happens when I place an order online? |
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If you provided a valid e-mail address during the registration process, you will receive an e-mail message shortly after you make a purchase, confirming your online order, shipment method, and the total amount to be charged to your credit card. We may call you personally to confirm the order placed and your expected date of receiving the product at your doorstep. |
| b. |
I have placed an order but how I have not yet received a confirmation email? |
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SPAM filtering is the major cause for this. Your email account must be set up to filter certain mails and keep them titled as “SPAM”. So please first check that your email account is set to accept emails from us.
Please check with your email provider if assistance is needed. If this is not the reason, then you can either email us to request for another confirmation or login to your account and go to "My Account ->Order Details" and confirm that your order has been placed successfully. |
| c. |
I have items in my cart and at checkout I have changed my mind. Would you please don't send me my items? |
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Your concern is just and obvious, but floradress.com is known as an honest merchant site and we never send you an order that you have not placed, even though you only have added few products in your shopping cart.
To make us process your order further, you must complete the checkout process which is quite simple and easy at floradress.com. |
| d. |
How can I retrieve my order status? |
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You can log in to your account at floradress.com and then go to “My Account -> View Orders” to the status of your order. |
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| 5. |
Users Account |
| a. |
How do I change my account password? |
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Please login and go to "Account -> Change password" and follow its instructions. |
| b. |
How do I change my account information? |
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Log in to your account by clicking on “My Account” link or go to login block at the top of the website. From here you can get access to your account at FloraDress.com and modify the details. |
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| 6. |
Shipping |
| a. |
How Is My Dress Shipped? |
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We carefully package your product, which is well ironed and free from any defect, in a protective plastic bag inside a shipping box. Due to jerks and shakes of the travel you may find little wrinkling on the cloth material which can be removed once you unpack and start using the product. |
| b. |
Do you ship or overseas? |
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Yes. Unbelievable but it true as FloraDress offers worldwide shipping at no cost. So you can get your desired product directly at your doorstep without any extra shipping charges. |
| c. |
Can you please provide the status of my shipment? |
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After your order is shipped, you will be provided the tracking code of our shipping partner company. You can login to their website and check the status of your product. |
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| 7. |
Payment |
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What Type of Payments Do You Accept? |
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We accept Visa, Mastercard as well as Paypal. You can use your credit card without ever exposing your card number to us. |
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